Shipping & Delivery

Processing Time
Each My Little Koala order is lovingly personalised and made to order.
Most orders are ready to ship within 5–10 business days from the date of purchase.
During busy periods or holidays, this may take slightly longer, but we’ll always do our best to keep you updated.

Shipping Options
Orders are sent via reliable couriers throughout Israel.
Delivery typically takes 3-5 business days after your order has been shipped.
We currently only offer delivery within Israel.Please note that we do not offer collections or in-person pick-ups.

Delivery Delays
We are not responsible for delays caused by courier services, weather, or external circumstances beyond our control.
Once your parcel leaves our studio, you’ll receive a tracking number to follow its journey.

Incorrect Address or Uncollected Packages
Please double-check your delivery details at checkout.
Packages returned to us due to an incorrect address or uncollected delivery may incur an additional shipping charge.

Damaged or Lost Parcels
If your order arrives damaged or is lost in transit, please contact us as soon as possible at mylittlekoalail@gmail.com so we can assist.